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The Beauty of a well Designed and Executed Process

Whilst consulting down in London for a client, I pop out quite frequently for lunch at a small local Cafe / ‘Wrap- bar’.  The establishment is only about 8.5 square metres in size, and customers queue outside in long lines sometimes to get served.  Obviously the wraps they serve up at lunch time are very good, but it the process that the proprietor has established, that has struck me as so novel.

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Bearing in mind that quite a few processes are running concurrently, namely a O2C (Order to Cash), the actual operation (making of the wraps from scratch) and a Customer Service interface, all run by the owner and two assistants, this is a study in efficiency in 5 minutes or less.
Bearing in mind that other fast food outlets have a small army of people floating about in the ‘back-of-house’ kitchen area, you can walk in an out and get a meal delivered to you in exactly the same time as a much more ‘industrial-scale’ operation.
The only way this is possible is because the proprietor has put his customer front and centre of his operation.  He even customises the experience, by remembering who order what and personally handing the warmed up wrap to the person who ordered it, with a big smile and a ‘have a nice day’ or similar greeting.
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The design process, in looking at each step in the multi-layered process, and the execution of the process is flawless and a very useful example of how any business or customer interface process can be made a simple and efficient as possible.
Have you recently considered the ‘Customer journey’ and “Customer-centricity” of your operation, whether it is external or internal customers? If not, try it, even if it is only a ‘mind-exercise’, to see if you can potentially identify process savings that will lead to the business principle of ‘making it easy to do business with‘.
HassleFree
@3resource – ©2015
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FRS105 – The new Financial Reporting Standard for Small Entities (in draft) – (aka – FRED58 at present)

The Financial Reporting Council (FRC) has recently published FRED 58, being the Exposure Draft for FRS105, which in turn will become the new FRSSE (or replace the existing FRSSE, we believe).

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Comments on the Exposure Draft was due by 30 April 2015, so if you missed it, we are afraid the the train has already left the station.

In a nutshell, we have some serious conceptual and philosophical concerns the FRED 58 does not address (and staff at the FRC at a recent event in London, prior to the General Election, could not provide assurances on).

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Effectively FRS 105 (as it will be know), once it is ratified and adopted in parliament, will not be IFRS ‘Lite-lite‘, although it will have some of the overall principles of Fair Value Accounting contained within it.

At a fundamental level micro-entities (* as defined below) can choose to adopt either FRS 105 or FRS 102. However, be very careful in which one you choose, as the two standards have some fundamental differences contained within them, which, later down the line (as the proverbial can is kicked up the road), might cost you additional compliance fees and time and effort, if you need to convert from FRS 105 reporting to FRS 102 (New UK GAAP).

Our concern is this:

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“The overall objective of all the initiatives (driven from Brussels) is HARMONISATION. The differences in approach between FRS 105 and FRS 102 do not underscore this fundamental principle!”

Hence, our health warning:

Think and consult carefully, before adopting either standard (FRS 102 or FRS 105) if you are a micro-entity caught in the compliance reporting net.

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If you have any questions or concerns, please contact any Business Accountant in our network for more details.

3resource ©2015

*Definition of a micro-entity:

Micro-entities – HMRC guidance – May 2015 (as per the HMRC web site at the post’s publishing date)

Micro-entities are very small companies. Your company will be a micro-entity if it has any 2 of the following:

a turnover of £632,000 or less
£316,000 or less on its balance sheet
10 employees or less
If your company is a micro-entity, you can:

prepare simpler accounts that meet statutory minimum requirements
send only your balance sheet with less information to Companies House
benefit from the same exemptions available to small companies

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